Terms and Conditions / Refund Policy

Last Updated: [10/October/2023]

1. Introduction

Welcome to Mourad Artworks. These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website and utilizing our services, we assume you accept these terms and conditions in full. Engaging with our platform and utilizing our services implies your agreement to various aspects of our operations, as outlined below:

Product and Service Engagement: Clients agree to adhere to our guidelines and terms, ensuring harmonious transactions and interactions with Mourad Artworks across all our offerings and platforms.
Purchase and Payment Adherence: Customers, by proceeding with a purchase, agree to adhere to the outlined payment terms, ensuring smooth and secure transactions for all parties involved.
Shipping and Delivery Compliance: Placing an order signifies agreement to our shipping and delivery terms, ensuring clarity and understanding in our operational processes and customer expectations.
Intellectual Property Respect: Users agree to respect all intellectual property rights associated with our products, content, and platform, ensuring lawful and ethical use of Mourad Artworks’ digital presence.
Liability Acknowledgment: Engaging with our services and platforms means users adhere to the outlined limitations of liability, ensuring a clear understanding of the extent and scenarios in which Mourad Artworks holds liability.
Account Management: Creating an account with Mourad Artworks signifies adherence to our terms and conditions and acceptance of the outlined account termination policy, ensuring understanding and compliance with the stipulated grounds and processes for account termination.
Adaptability to Changes: Users agree to adhere to the outlined terms and conditions, including any changes or modifications, ensuring a clear understanding and agreement with our practices, policies, and procedures.
Custom Order Compliance: Engaging in a custom order process implies agreement to the terms and conditions related to custom and client-provided designs, ensuring a clear understanding of our practices, responsibilities, and limitations regarding custom products.
User-Generated Content Contribution: Contributing user-generated content means users agree to adhere to the outlined terms and conditions, ensuring a clear understanding of our practices, responsibilities, and limitations regarding user content.
Constructive Communication: Contacting Mourad Artworks signifies agreement to engage in respectful and constructive communication, ensuring a cooperative environment for resolving inquiries, providing feedback, and facilitating effective interaction.

Your engagement with Mourad Artworks, through any of our platforms, services, or communication channels, signifies your comprehensive agreement and adherence to these terms and conditions in their entirety. We encourage you to read through each section carefully and reach out to us for any clarifications or inquiries. Thank you for choosing Mourad Artworks.

2. Products and Services

2.1 Mural Wallpapers

Mourad Artworks takes pride in offering a wide array of mural wallpapers, designed to transform your spaces into visual masterpieces. Our mural wallpapers come in various designs, including but not limited to, 4D and 2D visual experiences, suitable for various rooms and settings. Each product is crafted with utmost precision and quality, ensuring a stunning and durable addition to your interiors.

2.2 Custom and Digital Printing Services

We extend our expertise to provide digital printing services for agencies, businesses, and individual clients, offering a platform where creativity meets quality. Our services allow you to bring your designs to life, whether for personal use or business purposes, ensuring each print reflects high-quality and vibrant visuals.

2.3 Design Variety and Customization

Our extensive collection spans various themes, colors, and designs, ensuring we cater to diverse aesthetic preferences and interior design approaches. Furthermore, we offer a customization option where clients can send us their designs, which we materialize into high-quality mural wallpapers, adhering to specified dimensions and requirements.

2.4 Quality Assurance

Every product from Mourad Artworks undergoes a rigorous quality check to ensure it adheres to our high standards. Our wallpapers are not only visually appealing but also durable, washable, and crafted to stand the test of time, ensuring our clients receive value in every purchase.

2.5 Eco-Friendly and Safe

We are committed to ensuring our products are eco-friendly and safe for all environments, including residential and commercial spaces. Our wallpapers are manufactured with materials and processes designed to be gentle on the environment while ensuring they are safe and non-toxic for our clients.

2.6 Expert Consultation and Support

Our team of experts is available to assist you in choosing the right design for your space, understanding your aesthetic and functional requirements to recommend wallpapers that elevate your interiors. We provide consultation and support throughout your journey, from selection to installation, ensuring a seamless experience with Mourad Artworks.

2.7 International Reach

While we are based in Dubai, our products and services extend internationally, providing clients across the globe access to our exquisite collection and expertly crafted mural wallpapers. We ensure each piece, whether locally installed or shipped internationally, adheres to our signature quality and craftsmanship.

3. Payment Terms

3.1 Payment Methods

Mourad Artworks accepts a variety of payment methods for the convenience of our diverse clientele. Customers can make their payments using credit cards or through bank transfers. All transactions are processed through secure channels to ensure the safety and confidentiality of your financial information.

3.2 Advance Payment Policy

All orders placed with Mourad Artworks require full payment in advance. This policy ensures that we can commence the preparation, printing, and/or shipping of your selected or customized mural wallpapers promptly upon order confirmation.

3.3 Secure Transactions

We prioritize the security of your financial transactions and personal data. While we facilitate transactions through credit card payments and bank transfers, we do not store your credit card details on our servers. All payment processes are encrypted and securely handled by our payment gateway providers, ensuring a safe purchasing experience.

3.4 Order Processing

Upon the successful completion of your payment, your order will be processed. An acknowledgment of the order and payment will be sent to your registered email address, confirming the details of the transaction and providing an overview of the next steps in the delivery or pickup process.

3.5 Pricing and Currency

All prices listed on Mourad Artworks are comprehensive of applicable taxes, and customers will not incur any hidden or additional charges from us during payment. Prices are listed in the United Arab Emirates Dirham (AED), and international customers will be charged equivalent amounts in their local currency, subject to the prevailing exchange rates and any additional fees levied by their banks or financial institutions.

3.6 Invoicing

Upon completion of the purchase, an electronic invoice will be generated and sent to the customer’s registered email address. This invoice will contain detailed information about the order, including product details, pricing, and payment confirmation, and serves as a record of the transaction between the customer and Mourad Artworks.

3.7 Financial Discrepancies

In the event of any discrepancies or issues related to payment, customers are encouraged to contact Mourad Artworks at the earliest convenience. Our team will assist in resolving the issue, ensuring transparency and customer satisfaction.

3.8 Refund Policy

Refunds, when applicable, will be processed through the original mode of payment. The timeline for the reflection of the refunded amount in your account is subject to the policies of the respective banks and financial institutions.

4. Shipping and Delivery

4.1 Domestic Shipping (United Arab Emirates)

Free Shipping: Mourad Artworks is pleased to offer free shipping on all orders within the United Arab Emirates.
Delivery Time: While we strive to prepare and dispatch your orders as swiftly as possible, please allow up to 3 days for order preparation, with additional time for delivery, which will be communicated at the time of purchase.
Delivery Details: Ensure that accurate and detailed address information is provided to facilitate a smooth delivery process. This includes specifying any landmarks, suite numbers, or additional details that assist in precise delivery.

4.2 International Shipping

Shipping Costs: International orders will be subject to shipping charges, which will be calculated and communicated at the time of purchase.
Customs and Duties: Customers are responsible for managing and paying any applicable customs duties and taxes. Mourad Artworks is not responsible for any additional charges or delays caused by the destination country’s customs clearance processes.
Delivery Time: International delivery times will vary based on the destination and any potential delays in customs clearance. An estimated delivery time will be provided at the time of purchase, though this is not guaranteed.

4.3 Order Preparation

Preparation Time: Mourad Artworks requires approximately 3 days to prepare your order for shipping. This ensures that your mural wallpaper is printed, quality checked, and packaged with utmost care and precision.
Packaging: All products are securely packaged to prevent damage during transit, ensuring they reach you in impeccable condition.

4.4 Tracking Your Order

Tracking Information: Once your order has been dispatched, tracking information will be sent to your registered email address, allowing you to monitor the progress of your delivery.
Customer Support: For any inquiries or issues related to shipping and delivery, our customer support team is available to assist you.

4.5 Returns and Refunds Related to Shipping

Return Shipping: Costs related to return shipping are the responsibility of the customer unless the return is due to a defect or error on behalf of Mourad Artworks.
Refund Processing: Upon receipt and inspection of the returned item, eligible refunds will be processed as per the guidelines outlined in our Returns and Refunds policy.

4.6 Address Changes and Order Cancellations

Address Changes: Any changes to the delivery address must be communicated to Mourad Artworks as soon as possible. We cannot guarantee address changes for orders that have already been dispatched.
Order Cancellations: Once an order has been placed and payment has been processed, cancellations are not typically accepted due to the custom nature of our products. Exceptions may be considered on a case-by-case basis.

5. Returns, Refunds, and Guarantees

5.1 Quality Assurance and Guarantee

Quality Checks: Every product from Mourad Artworks undergoes meticulous quality checks to ensure it adheres to our high standards of durability and visual appeal.
Product Guarantee: Specific guarantee terms are detailed within individual product descriptions, providing assurance of the longevity and quality of our mural wallpapers.

5.2 Return Policy

Return Eligibility: Returns are typically accepted in cases where the product is defective or an error has occurred on our part. Detailed conditions and eligibility for returns will be outlined in the product description.
Return Period: Any requests for returns must be communicated to Mourad Artworks within a specified period after receiving the order, as detailed in the product description.
Return Shipping: Unless the return is due to a defect or error on our part, return shipping costs are the responsibility of the customer.

5.3 Refund Policy

Refund Eligibility: Refunds are issued under specific circumstances, such as receiving a defective product or an error in the order that is attributable to Mourad Artworks.
Refund Process: Eligible refunds will be processed through the original mode of payment, subject to a successful return and inspection of the product.
Non-Refundable: Products returned due to dissatisfaction with the design or other aspects not related to quality or errors on our part are typically not eligible for a refund.

5.4 Exchanges

Exchange Policy: Mourad Artworks may offer exchanges under certain conditions, such as product defects or errors in the order.
Exchange Process: The process and conditions for exchanges will be communicated and managed on a case-by-case basis to ensure customer satisfaction.

5.5 Custom Orders

Custom Design Responsibility: While we offer advice during the custom design process, we do not take responsibility for image quality, color accuracy, or any other aspect of client-provided designs.
Return/Refund for Custom Orders: Custom orders are typically non-returnable and non-refundable due to their personalized nature, unless there is a defect or error on our part.

5.6 Communication and Customer Support

Return/Refund Communication: Any issues, requests for returns, or inquiries about our refund policy should be communicated to Mourad Artworks through the specified communication channels.
Customer Support: Our team is available to assist with any inquiries, issues, or support needed during the return or refund process.

5.7 Cancellations

Cancellation Policy: Due to the custom nature of our products, cancellations after an order has been placed and payment has been processed are not typically accepted. Exceptions may be considered on a case-by-case basis.

6. Intellectual Property

6.1 Ownership of Content

All content present on the Mourad Artworks website, including but not limited to designs, text, graphics, images, video, information, logos, button icons, software, audio files, and other Mourad Artworks content, is the property of Mourad Artworks or its content suppliers and is protected by international copyright laws.

6.2 Use of Content

Permitted Use: Users may utilize the Mourad Artworks website and its content for personal, non-commercial use, such as browsing and purchasing products.
Prohibited Use: Unauthorized copying, reproduction, modification, republishing, uploading, posting, transmitting, or duplicating of any of the material is prohibited without express written permission from Mourad Artworks.

6.3 Unauthorized Use of Designs

Design Reproduction: The reproduction, copying, sale, or use of any Mourad Artworks designs for commercial purposes without our express permission is strictly prohibited.
Legal Action: Mourad Artworks reserves the right to take legal action against individuals or entities found to be using our intellectual property without authorization.

6.4 User-Generated Content

User Responsibility: Users are solely responsible for any content they create, share, or post on our platform or related social media, ensuring it does not infringe upon the intellectual property rights of others.
Use of User-Generated Content: Mourad Artworks reserves the right to use, share, and promote user-generated content shared on our platform or tagged on social media, with appropriate credit to the user.

6.5 Trademarks

All trademarks, logos, and service marks displayed on the site are registered and unregistered trademarks of Mourad Artworks or third parties who have authorized their use. Users are prohibited from using any of the marks without written permission from Mourad Artworks or the third party that owns the marks.

6.6 Reporting Infringement

If you believe that your intellectual property has been improperly used or replicated on our platform, please contact us immediately with detailed information about the infringement, ensuring accurate and sufficient details to allow Mourad Artworks to investigate the matter.

6.7 Modifications to Content

Mourad Artworks reserves the right to modify, update, or discontinue any content or features on our website at any time without prior notice.

6.8 External Links

Our website may contain links to external sites, which are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Limitation of Liability

7.1 General Limitation

Mourad Artworks, its affiliates, and their respective officers, directors, employees, agents, suppliers, or licensors, shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the site; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein.

7.2 Product Liability

Product Use: Mourad Artworks is not liable for any damages or losses resulting from the misuse of our products. Customers are expected to follow all guidelines and instructions related to product installation and maintenance.
Installation: While our products are crafted for user-friendly installation, we are not responsible for any damages or issues arising from self-installation or installation by third-party services.

7.3 Third-Party Interactions

Third-Party Websites: Mourad Artworks is not responsible for the content, policies, or activities of third-party websites linked to or from our platform and holds no liability for any damages or losses incurred due to interactions with third-party websites.
Third-Party Services: Any dealings with third-party entities or services found on or through our platform, including payment and delivery of goods or services, are solely between the user and the third party.

7.4 Force Majeure

Mourad Artworks shall not be held liable for any delays, failure in performance, or interruption of service which result directly or indirectly from any cause or condition beyond our reasonable control, including but not limited to: any act of God, act of civil or military authorities, act of terrorists, civil disturbance, war, strike or other labor dispute, fire, interruption in telecommunications or Internet services or network provider services, failure of equipment and/or software, other catastrophe, or any other occurrence which is beyond our reasonable control and shall not affect the validity and enforceability of any remaining provisions.

7.5 Accuracy of Information

While we strive to provide accurate and up-to-date information on our platform, we do not warrant that the content on our site is accurate, complete, or current. Mourad Artworks shall not be held liable for any inaccuracies, errors, or omissions in the information provided.

7.6 User Responsibility

Users agree to assume full responsibility for their use of the site and agree to indemnify and hold Mourad Artworks harmless from and against any loss, damage, liabilities, claims, or demand due to or arising out of the user’s use of the site or breach of these terms.

7.7 Maximum Liability

In scenarios where applicable law does not allow the exclusion or limitation of direct, incidental, or consequential damages, Mourad Artworks’ overall liability shall not exceed the amount paid by the user for the particular service or product.

8. Governing Law

8.1 Jurisdiction and Applicability

These terms and conditions, as well as any separate agreements whereby we provide you services, shall be governed by and construed in accordance with the laws of the United Arab Emirates. The applicability of the governing law extends to all users, regardless of their location, and encompasses all aspects of interaction and transaction with Mourad Artworks.

8.2 Legal Compliance

Users agree to comply with all local laws regarding online conduct and acceptable content. Users are responsible for all applicable taxes and for all costs incurred by participating in Mourad Artworks’ services.

8.3 Dispute Resolution

Initial Resolution: In the event of any dispute arising from or related to your use of the Mourad Artworks website or services, both parties shall first attempt to resolve the matter amicably through negotiation or mediation.
Legal Proceedings: Should an amicable resolution not be possible, users agree that any disputes, claims, or controversies shall be resolved through final and binding arbitration, rather than in court.

8.4 Arbitration

Arbitration Process: The arbitration will be conducted in the United Arab Emirates, under the prevailing rules of the applicable arbitration institution, which are in effect on the date the arbitration is initiated.
Arbitration Fees: Each party shall bear its own costs of arbitration, though Mourad Artworks reserves the right to seek payment of legal fees and expenses in relation to the arbitration, to the extent allowed by law.

8.5 Waiver of Class Action

Users agree to resolve disputes with Mourad Artworks on an individual basis. They agree not to bring a claim as a plaintiff or a class member in a class, consolidated, or representative action.

8.6 Limitation on Claims

Any claim or cause of action arising out of or related to your use of the Mourad Artworks website or services must be filed within one year after such claim or cause of action arose, regardless of any statute or law to the contrary.

8.7 Severability

In the event that any provision of these terms and conditions is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms and conditions, with such determination not affecting the validity and enforceability of any other remaining provisions.

8.8 Legal Updates

Mourad Artworks reserves the right to modify the governing law and dispute resolution method, with updates being communicated on our platform. Continued use of our services following the posting of any changes constitutes acceptance of those changes.

9. Account Termination

9.1 Grounds for Termination

Violation of Terms: Mourad Artworks reserves the right to terminate user accounts that violate our terms and conditions, policies, or any applicable laws and regulations.
Misuse of Account: Engaging in fraudulent activities, misrepresentation, or any form of misuse of the user account or our platform may result in account termination.
Harmful Conduct: Any behavior or activity that harms, disrupts, or intends to manipulate the operations of Mourad Artworks or its users is grounds for account termination.

9.2 Termination Process

Investigation: Mourad Artworks may investigate any activities or conduct that are suspected to violate our terms and conditions.
Notification: Whenever possible and applicable, Mourad Artworks will notify the user regarding the account termination and the grounds for such action.
Discretion: Mourad Artworks retains full discretion in deciding whether a violation has occurred and the subsequent action, including warning, suspension, or termination of the account.

9.3 User Content

Removal: Upon account termination, any content, data, or information related to the user account, including but not limited to user-generated content, may be removed or deleted by Mourad Artworks.
Access: The terminated account will lose access to Mourad Artworks’ platform, services, and any associated user content or data.

9.4 Liability and Obligations

No Liability: Mourad Artworks shall not be liable for any direct or indirect damages, losses, or consequences resulting from account termination.
Outstanding Obligations: The user remains responsible for any outstanding obligations, dues, or liabilities associated with the account, even after termination.

9.5 Reversal of Termination

Appeal: Users have the right to appeal account termination by providing relevant documentation or evidence to dispute the grounds for termination.
Review: Mourad Artworks will review the appeal and, at its discretion, may reinstate the account if the appeal is found to be valid.

9.6 Post-Termination

Continued Use: Continued use of Mourad Artworks’ platform or services after account termination, through alternative accounts or means, without resolution of the violation, may result in further actions, including legal proceedings.
Data Retention: Mourad Artworks may retain certain data related to the terminated account as required by law or for legitimate business purposes.

9.7 Changes to Termination Policy

Policy Updates: Mourad Artworks reserves the right to modify the account termination policy at any time.
User Responsibility: Users are encouraged to periodically review the account termination policy to stay informed about any changes and ensure compliance.

9.8 Contact and Communication

Inquiries: For inquiries or clarifications regarding account termination, users can contact Mourad Artworks through the designated communication channels.
Official Communication: All communication regarding account termination will be conducted through official Mourad Artworks channels.

10. Changes to Terms

10.1 Right to Modify Terms

Modification Rights: Mourad Artworks expressly reserves the right to modify, amend, or revise these terms and conditions at any time, at its sole discretion, to reflect changes in our practices, service offerings, market conditions, or relevant laws and regulations.
Effective Date: Changes to the terms and conditions will become effective immediately upon being posted on the Mourad Artworks platform, unless otherwise specified in the update.

10.2 User Notification

Notification Methods: Mourad Artworks may notify users of changes to the terms and conditions through various methods, including but not limited to, posting a notice on our platform, sending an email, or through other relevant communication channels.
User Responsibility: It is the user’s responsibility to review notifications about changes to the terms and conditions and to be aware of any modifications.

10.3 Periodic Review

Review Encouragement: Users are encouraged to periodically review the terms and conditions to ensure they are aware of any changes and continue to understand and agree with our practices.
Continuous Use: Continued use of the Mourad Artworks platform and services following the posting of changes to the terms and conditions constitutes acceptance of those changes.

10.4 Impact of Changes

Binding Agreement: Any changes to the terms and conditions will apply immediately for new users and upon the effective date for existing users, and will apply to all access to and use of the Mourad Artworks platform thereafter.
Conflicts: In the event of any conflict between previous versions of the terms and conditions and any updates, the most recent version shall prevail.

10.5 User Disagreement

Discontinuation of Use: If a user disagrees with the modified terms and conditions, they should discontinue their use of the Mourad Artworks platform and services.
Closure of Account: Users may close their account if they do not agree with the changes to the terms and conditions.

10.6 Legal Compliance

Adherence to Laws: All changes to the terms and conditions will be made in compliance with applicable local, national, and international laws and regulations.
User Compliance: Users agree to comply with the most recent version of the terms and conditions as available on the Mourad Artworks platform.

10.7 Queries Regarding Changes

Contact: Users with questions or concerns regarding changes to the terms and conditions may contact Mourad Artworks through the designated communication channels.
Clarification: Mourad Artworks will endeavor to provide clarification regarding changes to the terms and conditions upon user request.

10.8 Severability

Validity: If any provision of these terms and conditions is found to be invalid or unenforceable under applicable law, such provision will be modified to the extent necessary to render it valid and enforceable, and the other provisions of these terms will remain in full force and effect.

11. Custom and Client-Provided Designs

11.1 Quality and Accuracy of Client-Provided Designs

No Guarantees: Mourad Artworks does not guarantee the quality, color accuracy, resolution, or any other aspect of designs provided by clients for custom orders.
Client Responsibility: Clients are responsible for ensuring that the designs they provide are of adequate quality, resolution, and suitability for the intended product.

11.2 Advice and Consultation

Design Advice: Mourad Artworks is willing to provide advice and consultation during the custom design process upon request, to assist clients in achieving the best possible outcome.
Limitation: While we endeavor to provide helpful advice, the final responsibility for the design choice and quality rests with the client.

11.3 Intellectual Property and Copyright

Client Assurance: Clients providing custom designs must assure that they have the appropriate rights or permissions to use and reproduce the designs.
Indemnification: Clients agree to indemnify Mourad Artworks against any claims or legal actions related to the infringement of intellectual property rights arising from the use of client-provided designs.

11.4 Design Modifications

Modification Capability: Mourad Artworks reserves the right to refuse modifications to client-provided designs if they are deemed unfeasible or if they violate our policies or legal regulations.
Modification Fees: Any modifications or adjustments to client-provided designs may be subject to additional fees, which will be communicated and agreed upon before implementation.

11.5 Approval and Proofing

Design Approval: Clients may be required to approve a final proof of their custom design before production begins to ensure satisfaction with the chosen design.
Production Commencement: Once a design is approved, Mourad Artworks will proceed with production, and no further changes to the design will be possible.

11.6 Liability for Design Issues

Limited Liability: Mourad Artworks is not liable for issues related to the quality, appearance, or performance of products resulting from client-provided designs.
Resolution: Any concerns or issues related to custom products should be communicated to Mourad Artworks promptly for possible resolution, subject to our returns and refunds policy.

11.7 Production and Delivery

Production Time: Custom orders may require additional production time, which will be communicated to the client during the order process.
Delivery: The delivery timelines and shipping conditions applicable to standard products also apply to custom orders, unless otherwise specified.

11.8 Pricing and Payment

Custom Pricing: Pricing for custom orders will be determined based on the design, production requirements, and any additional services utilized.
Payment Terms: Payment terms for custom orders, including deposits, payment schedules, and acceptable payment methods, will be communicated and agreed upon before commencement of production.

11.9 Cancellation of Custom Orders

Cancellation Limitations: Due to the personalized nature of custom orders, cancellation limitations may apply, and clients may be responsible for costs incurred up to the point of cancellation.
Non-Refundable: Deposits or payments made toward custom orders may be non-refundable, as specified during the order process.

11.10 Client Satisfaction

Feedback: Mourad Artworks values client feedback on custom orders and seeks to ensure satisfaction with the final product.
Resolution: While limitations apply, Mourad Artworks will endeavor to address and resolve any issues or concerns related to custom orders to the best of our ability.

12. User-Generated Content

12.1 User Responsibility

Content Ownership: Users are responsible for any content they create, share, or upload to the Mourad Artworks platform, ensuring they have the necessary rights or permissions to use and share such content.
Content Impact: Users must recognize that the content they share may have various impacts and interpretations among the Mourad Artworks community and beyond.

12.2 Prohibited Content

Inappropriate Material: Mourad Artworks strictly prohibits the sharing, creation, or uploading of content that contains sexual material, promotes racism, hate speech, violence, or any form of discrimination.
Legal and Ethical Compliance: Content must comply with all applicable local, national, and international laws and regulations, and adhere to ethical guidelines and community standards.

12.3 Content Removal and Moderation

Right to Remove: Mourad Artworks reserves the right to remove, without notice, any user-generated content that violates our terms, policies, or is deemed inappropriate, harmful, or offensive.
Moderation: Mourad Artworks may employ various moderation tools and practices to monitor and manage user-generated content on our platform.

12.4 Reporting and Grievances

Reporting Mechanism: Users can report inappropriate, offensive, or violating content through available reporting mechanisms on the Mourad Artworks platform.
Investigation: Mourad Artworks will investigate reported issues and take appropriate action, which may include content removal, user warnings, or account termination.

12.5 Intellectual Property

Respect for Intellectual Property: Users must respect intellectual property rights and only upload or share content for which they have the necessary permissions or rights.
Infringement Consequences: Violation of intellectual property rights may result in content removal, account suspension, or legal action.

12.6 Content Usage by Mourad Artworks

Usage Rights: By sharing or uploading content to the Mourad Artworks platform, users grant Mourad Artworks the right to use, reproduce, modify, and display the content as deemed fit for promotional, marketing, and other related purposes.
User Acknowledgment: Mourad Artworks may, but is not obligated to, credit users for the content used in promotional and marketing materials.

12.7 User Interaction and Community Standards

Respectful Interaction: Users are expected to interact respectfully with others and adhere to community standards, avoiding offensive, harmful, or disruptive behaviors.
Community Contribution: Users are encouraged to contribute positively to the Mourad Artworks community, sharing insights, feedback, and content that aligns with our values and standards.

12.8 Liability and Indemnification

Limited Liability: Mourad Artworks is not liable for any damages, losses, or consequences resulting from user-generated content.
User Indemnification: Users agree to indemnify Mourad Artworks against any claims, damages, or legal actions arising from their user-generated content.

12.9 Content Accuracy and Reliability

No Guarantees: Mourad Artworks does not guarantee the accuracy, reliability, or authenticity of user-generated content.
User Discretion: Users are advised to exercise discretion and critical assessment when engaging with user-generated content on the Mourad Artworks platform.

12.10 Changes to Content Policies

Policy Updates: Mourad Artworks reserves the right to update or modify the user-generated content policy at any time.
User Responsibility: Users are encouraged to periodically review the content policy to ensure understanding and compliance.

13. Contact Us

13.1 Inquiries and Communication

Direct Communication: For any inquiries, concerns, feedback, or clarifications regarding these terms and conditions, please directly communicate with us through our official email address: info@mouradartworks.com.
Response Time: We aim to respond to all inquiries and communications in a timely manner, with the goal of addressing your concerns and providing necessary information as efficiently as possible.

13.2 Customer Support

Support Availability: Our customer support team is available during specified business hours to assist you with any questions, issues, or concerns related to our products, services, and platform usage.
Multilingual Support: Mourad Artworks strives to provide support in multiple languages to cater to our diverse customer base, ensuring clear and comprehensive communication.

13.3 Feedback and Suggestions

Valued Feedback: We value your feedback and suggestions regarding our products, services, and platform, and encourage you to share your experiences and insights with us.
Continuous Improvement: Your feedback is crucial in our continuous efforts to improve and enhance our offerings, ensuring we meet and exceed customer expectations.

13.4 Official Communication Channels

Verified Channels: Ensure to use our official communication channels, as listed on our platform, to ensure secure and verified communication.
Avoiding Scams: Be cautious of any communication claiming to be Mourad Artworks from unofficial or suspicious channels, and report any suspicious communication to us immediately.

13.5 Physical Locations

Store Locations: For in-person inquiries, feedback, or support, you may visit our physical locations in Dubai and Syria, where our team will be pleased to assist you.
Store Hours: Please refer to our platform for the operating hours of our physical locations and any specific visitation guidelines or protocols.

13.6 Social Media and Online Presence

Social Media Interaction: You may also connect with us through our official social media channels for updates, interactions, and additional communication.
Online Reviews: We appreciate your online reviews and feedback shared on various platforms, which help us understand your needs and experiences better.

13.7 Privacy of Communication

Data Protection: Mourad Artworks is committed to protecting your data and privacy during communication and ensures that your information is handled securely and in compliance with applicable data protection laws.
Confidentiality: Any information shared during communication will be treated with confidentiality and utilized solely for addressing your inquiries and improving our services.

13.8 Escalation and Resolution

Escalation Path: Should you feel that your inquiry or concern has not been addressed satisfactorily, you may escalate the matter by requesting to speak with a manager or supervisor.
Resolution Commitment: Mourad Artworks is committed to resolving any issues or concerns to the best of our ability, ensuring customer satisfaction and adherence to our policies and standards.

13.9 Legal Inquiries

Legal Communication: For any legal inquiries, notices, or communication, please direct them to our legal department through the specified legal communication channel provided on our platform.
Legal Compliance: Mourad Artworks adheres to all applicable laws and regulations in our operations and interactions and is dedicated to addressing any legal inquiries with utmost diligence and compliance.